All rooms have been completely renovated in 2015 and are equipped with electronic key, wood floor, free Wi-Fi, LCD television, free sports and movie, wake up light, in-room safe and tea and coffee maker. By far the best breakfast we had during our trip to Italy. Excelent location, in a quiet street, near the San Lorenzo chappel , Il Ducal, etc. This hotel is excellent, great breakfast range of food and very good internet in the room. Hotel_Direzione, Responsabile relazioni con la clientela at Best Western Plus City Hotel, responded to this review Dear Alabastie, first of all we would like to thank you for choosing our hotel for your stay in Genoa. We are happy you are a BWR Gold Member and you get minibar free. If you like to use your clothes ironed like me just ask for it and they will take it to your room. Fabiana Bagnoli, wanderlust4life63, Birmingham, United Kingdom, Deanna B, Holly Springs, North Carolina, United States, Dear FMD88528, Thanks for your review. Frankly, based on the reaction of the receptionists and the complete disinterested all that leads to only one conclusion - they were involved in the theft. The bathroom was spacious, though the stall shower was a bit small. Supermarket just around the corner. Lots of historic sites , restaurants, and a supermarket close by. Stayed for 3 night in October room 625, the room was spacious, well equipped, clean and had a lovely balcony. Upon arrival the room you had been assigned was not cleaned yet and you are offered other one. We decided on the Best Western Plus City Hotel based on the reviews and it did not disappoint! Moreover our staff did everything possible to support you, keeping contact with you directly, with the police and with the insurance and we are still at your/their disposal to sort out as soon as possible this extreme event. This being our first time to Europe, the staff was extremely helpful and made our check in and experience easy so we had more time to enjoy the beautiful surroundings. Fast check-in, nice, clean and up to date room for three persons. The air conditioning is a must after a day out in the heat and humidity! They directed us to their favorite places around the city to see. My only “complaint” would be our cards didn't work in the one elevator. If we could remake the choice, we would opt for the additional space and beautiful views we've come to feel are "ours". They wanted to valet-park our car but I asked if I could park myself and they agreed. We stay at your disposal for any further need and send you our best regards. I would highly recommend this hotel for both business and tourism. I enjoyed my stay at Best Western City.. Only one night in this lovely, clean very central hotel but it was wonderful. There was a shop new opening event authorized by the municipality. Not one hotel I visited in the past has this. My biggest issue is that they advertise Ac but we were there at the end of May. Breakfast options were plentiful and staff always friendly and helpful. Convenient to walk to town and waterfront. I stayed at this hotel with my family on May 22nd 2018 for just one night. It included champagne, salmon , waffles, etc. We enjoyed the breakfast thoroughly! Not recommended- also not easily accessible to cruise terminal. We stayed in this hotel for 2 nights to travel to Cinque Terre for the day. Enjoyed our stay at the hotel. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Clean modern room with comfortable bed and pillows. So 3 hours it was..... Don't ask this hotel for directions and rely on your GPS on your phone. Questo soggiorno è stata un'esperienza miserabile. I would most definitely like to stay here again when back in beautiful Genoa! We speak Italian English and Spanish so language isn't the barrier. With our best regards. 8) Breakfast is very Italian (nothing wrong in this), fresh coffee, sweet cakes and focaccia bread, selection of cereals there are no traditional USA or UK breakfast options excepting the scrambled egg and frankfurter type sausages. The hotel is in walking distance to everything . We were alone at the reception along with two receptionists. Fortunately, I had a GPS navigator that helped me find this hotel. - Partita IVA: 00356800102 +39 010 584707 Prenota We did not eat in at dinner, instead we chose nearby restaurants. This hotel is close to many of the old town attractions. The storage area is minimal with insufficient shelves. On our website you can easily see rooms pictures and size. The staff always was ready to assist and most had a good knowledge of English. I tried to call down to the front desk to ask for a different room or to see if there were ear plugs, but the phone did not work. The Wi-Fi connection was instable and slow. The long, spacious breakfast room off the lobby was an handsome modern design. Breakfast was an interesting mix of cuisines to satisfy most palates although some of the hot-plated foodstuffs were past their best. With our best regards. Situated in a quiet side square with a great restaurant next to it...a good find, would certainly book there again. The cocktail bar just out side the hotel was very nice and reasonable, literally a few feet! And all for 6 euros! The Best Western Plus® City Hotel is the ideal place for your overnight stay in the ancient maritime Republic. Best Regards Antonella Scavino, Manager Buongiorno Signora, siamo estremamente dispiaciuti per quanto accaduto a Lei e alla sua famiglia, l'accoglienza è il nostro scopo nella vita e siamo molto amareggiati quando accade qualcosa di negativo ai nostri ospiti, soprattutto in casa nostra. We booked on the Best Western website which gave good deals. If you go, don't miss the breakfast, which is out of this world - and only costs Six Euro. You can see up to the sea, mountains and over the rooftops of the city of Genova. We were on the 7th floor but we had to have windows wide open as it was hot and there was a lot of neighborhood noise well into the early hours of the morning so we did not get much sleep. Temperature of the room was too hot (even with cold weather outside) and we were told to "just open the window" if we wanted it cooler. Spent two nights here after a cruise, and not disappointed. Internet a bit intermittent but free. Taken by surprise at the leisure facilities in the basement, with a Jacuzzi, tropical shower, steam room, sauna, and relaxation room. Our vehicle was put into an underground secured car pard monitored by video camera's. Best capichino I have ever had. Excellent location few minutes by taxi from the train and bus station. We traveled with three teenage boys and the rooms were extremely roomy with enough space for everyone. Multiple tourist sites nearby plus stop for Hop-On, Hop Off bus and Metro / Local buses in Ferrari. What was really lamentable was the complete lack of empathy of the people at the front desk about this problem. The first problem we encountered was with the elevators. Taxi driver was very nice and took us to our hotel for under 15 euro. My only complaint is slow service in restaurant - in order to get served I had to complain to reception. Clean spacious room. Couldn't be better Nice rooms Fine gym Great relax/spa area with sauna, Turkish bath, spa and relax room Free coffee/ tea over the stay. This Hotel is on a good location near the city centar and has all we needed during our 2 nights stay. The absolute gem is in the top floor. The rooms are nice for a European hotel and relatively large and modern. The hotel restaurant was superb. that you would expect to find in a hotel of this class. The day will be accompanied by tasty and imaginative dishes created by our chef of Locanda PEsciolino. Excellent . The breakfast, EUR 4 extra, was excellent. Kids running and jumping in the room next door, seemed as if they were in MY room! Made to order juices from a selection of fruit and veg. Hanno detto che la musica era "non il loro problema". I would stay here again and recommend this hotel to friends, family and you. The hotel is situated in a very small plaza and maneuvering a car is a challenge. We were then sent a couple of street away to a public multi storey which was not what we had hoped for. 12 Euro for a taxi to the hotel, but on the way back to the station it was an easier and quicker route and it was only 8 Euro. The best way to describe it is the worst of Eurovision every time you enter your room; so remember where the remote is and find it the instant you put that keycard into the slot in the wall -- you have been warned :) All in all, a great stay and I would head back there instantly next time I am in Genoa. Staff immensely helpful in every way and allowed me to use a UK/Euro plug adapter until my own baggage arrived after its rather long voyage. I was allocated rooms 621 and 620. We had a beautiful dinner in the hotel ( make reservation , it has a few tables) which was declicious. - Breakfast is a mixed bag. Cleanliness, good breakfast and air condtioning stand out. The hotel is behind Via Roma, it is near Galeria Mazzini, the 3 Palaces, the Elevator for Spianata Castelleto, Via XX de Settembre etc.. Staff front desk service was very average; they prefer to say no. Welcoming and friendly on arrival and helpful pointing out where to go etc. Small but very good relaxation area incl sauna and hot tub available at limited time but free of charge. Very modern, clean and great staff. We stayed here for one night after we disembarked from a cruise we took. They park your car, but you could leave it at the front of the hotel. The location is very convenient to historic center and some nice shops around the corner. We stayed here for one night, and the hotel is in a great location - right in the middle of town. Our staff speaks fluent English, French, German and Spanish. Good breakfast with plenty of variety. Tuttavia la musica di fuori dall'hotel di notte (a partire dalle 22:00 in poi) era così rumorosa e ravvicinata che i finestrini stavano scuotendo. Anyway all the facilities of this one (with one exception) exceeded expectations. Fabiana Bagnoli. Other than that - brilliant. Dont go anywhere else for dinner. Lobby is presentable & welcoming; 4. While it was open and free to use, the sauna wasn't functioning after 9 pm. Your comment about our receptionist Grace are really unseemly and amiss. 5 minute walk from De Ferrari Metro station. I am sorry but I forget her name. We are really sorry about inconvenience with wheelchair, but our Hotel is no absolutely suitable for disabled and if you read or ask for it we never give availability in that case. Excellent breakfast - well worth 4 euros extra. The room was large and had a nice view of the city. When I got my car to back north the hotel had cleaned the car windscreen:-) I'll be back Bo Harbeck. We visited with a group of dentists attending a course in Genoa. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. 4) All Guest receive free WI-FI which is great 5) The bedrooms are small, even the doubles, not for Italian standards, but small for USA and UK standards. Family rooms could be bigger. Some rooms on the 6th floor have an outside roof terrace. We are glad you appreciated our location, room and breakfast. Was a great value for us, I'm just not sure what the value is compared to other places in Genoa -- a nice city with low prices. We would like to apologize for the music inconvenient, we can understand your position, but honestly music was not so loud and not in our street, but in Via Roma. Great breakfast, really friendly helpful staff. At the same time we are astonished by the tone of your review and want to distance ourselves from any accusation. The old city with it's narrow streets and alleys are even closer. Superb choice of hot and cold foods and drinks and a good variety of gluten free items. Room was quiet and comfortable and breakfast buffet was good. They have a lovely breakfast with lots of very sweet breakfast items; however the cappuccino was excellent and even though I am not a coffee drinker, I had a cup of cappuccino every morning for breakfast. http://www.ilsecoloxix.it/p/genova/2018/09/12/ADfAbkeB-negozi_apertura_vinicio.shtml We cannot propose you any room change as we were fully booked; anyway your room was higher floor, nothing would have been changed from 6th to 7th (last floor). Stayed here just for one night back in late September when on our way home from Cinque Terre. Not cheap indeed !!). The location is amazing near the center, 1 min walk from the piazza del Ferrari and the metro station. Wifi great. Not great. We stayed here for one night, which wasn't long enough. It is as always the attention to detail and not cutting corners which makes the difference One night is ok but not for a longer stay. It is a modern hotel with reasonable sized rooms, many good restaurants very near. Standing in its own court yard tributery off the main road allows additional quietness. The rooms were clean and spacious. Recently spent a week at is hotel. Extensive good quality breakfast buffet. 15 Min walk to the harbour. The hotel had these wooden window slats on the glass windows which made much noise from the music. Excellent location just off the main piazza and round the corner from Via Garibaldi, but tucked away so it's lovely and quiet. Only thing that could be improved would be the bunk beds in a family room- wasn't much room for a tall person. I still recommend this hotel, because of its staff. The staff were excellent. Hotel is 100% non-smoking. We will certainly stay here on our next visit to Genoa, it was comfortable, quiet, good location and great staff at a reasonable rate. In the words of Tom Ford, I feel f@#ing fabulous! Warm room because the hotel turned off the aircon due to supposedly cool weather. Soon learnt the air-conditioning ‘doesn't get turned on till June' ... so we had to open up our room each day naturally... this was ok but noisy being in the centre of town. The location of the hotel is excellent for exploring and enjoying all facets of Genova. It does not hurt that the best fish restaurant in the city is right in the hotel. We arrived after a fairly challenging trip & found the hotel challenging to locate but the staff were super helpful & arranged a valet service even although there was no space in their own car parking facility. The room was fine and comfortable. It is close to Brignole train station about 20 minutes walk which provides connections to the Levante towns. The breakfast buffet is excellent with a wide range of choices of fruit, cereals, cheeses etc and a smoothie making service! Genova is also nice city worth a visit especially with kids..we recommend this hotel to everyone. (And there is a restaurant across the courtyard with great food - especially the spaghetti carbonara.). The breakfast is the best hotel breakfast we have ever experienced. A very relaxing stay. Only unfortunate issue with this hotel is the elevator on the right corner...very very small, could only fit 1 adult and 1 child in a pram (barely)...we were given a family room on the top floor which was very spacious, had an exquisite view of the town from above and a big balcony..i found some time to relax with a book at the balcony and believe me...the view was second to none! Plenty of electric sockets & even bedside USB charging sockets! Good selection (including local products) for breakfast. The hotel is, however, very noisy, with doors slamming all over the place every morning. You are about 300 meters from the street Via XX de Setembre , were you can find well known trademarks ( H & M , Zara, etc.) Rich breakfast at good prices. Room is noisy if it is facing the road because of the resto. They also had tons of fruits and vegetables and they would make fresh smoothies for you. Genoa is a Mediterranean climate city; air conditioning is turned on from June to September, as well indicated on all our web pages. One of the room is accommodating 4 people which is a idea for a family. The hotel is small (between 60-70 beds) and the it is almost fully renovated. We could walk all over the city without issue. Lovely fast internet, throughout. The staff helped us find an AiC certified (gluten free) restaurant close by which was extremely helpful. - USB charging ports next to bed! The room was a really good size and the bed and bedding was better than the usual BW UK fare. Rooms were spotless and huge. However, the room we had was super tiny and was facing a building, which completely prevented natural light. CHeck in and out was fast. Also the reception staff gave us a couple of good recommendations for restaurants in the area. Helpful staff. This is a great hotel. The hotel has a central location in a safe area of the city, within walking distance of major sights. There were also party goers outside reception in the small square making a noise. Overall such a nice place also great value for money! All ok only question if I wanted Parking. The hotel itself was very clean, comfortable, and peaceful. There is a restaurant called Pesciolino which is inside the hotel offering very good food and wine - if perhaps a little expensive. The room is big enough for the family of four. They renovated it. The hotel was decent and really nice rooms with comfortable bed. Very close to the city center, Piazza De Ferrari is just around the corner. The hotel is in the middle of Genova, everything is in walking distance. Our flight from the UK had been moved forward by the airline which meant we arrived about 9.30 to the hotel. Would definitely come back to Genoa again and would definitely come to this hotel again. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Hotel staff very polite, extremely helpful and speak very good English! The hotel doesn't have a bar but as your in the city centre it's not really an issue. She works with us since 4 years and she is one of the most welcoming and helpful employees. The hotel is in a very central location, easy walking to all the sights, yet tucked away in a side street so reasonably quiet. Antonella Scavino, Direttore, Michael B, Jackson, New Jersey, United States, MGrazia13_13, Berkhamsted, United Kingdom, Janelle-Ryan T, Huntingdon, United Kingdom. The hotel manager was on holiday, until the end of our stay and then did not get in touch with us personally. I was robbed at the front desk of this hotel. Bedrooms and bathrooms are small but well laid out and equipped. I stayed in places all over Italy for much less money and this was the worst stay of my whole trip. Fridge. For us and our friends - never more Best Western! A taxi was called and she told us to look for Alpha 18 we walked out to the taxi area and 2 mins later Alpha 18 arrived. Best price-quality ratio I can think of. It's centrally located to shops, a five minute walk to the metro and close to several restaurants. Mind you, I couldn't get the english speaker channels working on my TV however my TV had an external HDMI input so I could plug my laptop in and watch my own stuff. 3. I recently stayed for two nights at Best Western City Hotel while in Genoa on business. Anyway, that being said this is a great location, great staff and a good breakfast included in the price. We had a top floor room with tea and sandwiches then a hot shower and bed. Excellent hotel & room, very professional service with a good surprise: choose travelling or woman package. gave it a 4 instead of 5 due to the elevator issue.. The shower was a bit of issue if your size 12 then your fine but the door to the shower cubicle is quite neat. Besides the noise-issues it is an affordable and comfortable hotel in the centre of Genova. We weren't sure where to go but on arrival at the cruise terminal a very nice lady asked us if we required a taxi which we did. Inoltre il nostro staff ha fatto quanto possibile per supportarvi, contattandovi direttamente e mettendosi a disposizione della polizia e dell'assicurazione e siamo tuttora a vostra/loro disposizione nella speranza di chiarire al più presto questo increscioso evento. The breakfast buffet was wonderful; stocked with everything you could ever want for breakfast. 6) All area's including the bedrooms where always well kept, tidy and clean SEE PHOTOS 7) The Hotel does not provide an evening meal service on Sunday nights but does the rest of the week. We can suggest you next time to ask your agency to make reservation for a double use single. Salmon, burrata, whole mozarella cheese, all kinds of bread, croissants, eggs broiled and scrambled, cereals, jams, different cheeses, yogurt, fruits, ham, salami, pancake and syrup, juices, milk and coffee, biscuits, cakes, muffins, etc. This location was ideal for seeing the best of Genoa, which is a very interesting city. As a chain, Best Western can be hit and miss, but this hotel is fabulous! Also good coffee. The staff was very helpful and kind. One in particular - Christian by name, - bent over backwards to help with every detail of our visit, from parking to informing us of places to see and things to do. The room was large and very well fitted. When leaving the hotel, for that we paid the price at 100%, we left all our contact and explicitly said that we expect call from the manager on Monday morning. Efficient business center with computers and printer, located on a small street behind the opera house and central piazza, could not be more quiet and central. On our website you can easily see rooms pictures and size. Inoltre il nostro staff ha fatto quanto possibile per supportarvi, contattandovi direttamente e mettendosi a disposizione della polizia e dell'assicurazione e siamo tuttora a vostra/loro disposizione nella speranza di chiarire al più presto questo increscioso evento.
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